



We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For all items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at perlastore.ca@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet a practical, ready-to-use solution for households that rely on multiple TVs or frequently misplace remotes. The Wevove pack includes three replacement Roku remotes and three soft protective covers in assorted colors. The result is a simple, convenient way to keep control within reach, minimize disruptions during movie night, and maintain a tidy living room tidy without sacrificing performance or reliability.
This set is designed to feel familiar from the moment you pick up the remote: soft keys, responsive feedback, and a lightweight grip that sits comfortably in the hand. The glow-in-the-dark covers make nighttime TV sessions easier to navigate, while the color variety helps family members identify their own remote at a glance. It’s a practical backup option that blends everyday convenience with thoughtful details you can feel as you use it.
Broad compatibility for a wide range of Roku TVs is a key advantage of this pack. The remotes are described as universally compatible with a variety of Roku Smart TVs from brands like Onn, Hisense, TCL, Sharp, Element, Westinghouse, and Philips. This means you can rely on a single remote solution across several models, while it explicitly notes that it is not intended for Roku streaming sticks or specific Roku box generations. If your setup includes multiple TV brands or models, this pack can simplify remote management without needing additional programming.
The included protective covers are made from high-quality silicone, designed to shield the remotes from dust, scratches, and slips while keeping a comfortable grip. The glow-in-the-dark feature helps you locate the remote quickly in dim rooms, and the anti-loss wrist strap adds an extra level of security against misplacement. These features work together to support calmer, more focused evenings rather than scavenger hunts for the remote.
Wevove equips the remotes with reliable electronics and infrared technology. You can expect a transmission distance of over 25 feet and a fast response time around 0.1 seconds, with keys that have been tested for longevity (well over 200,000 clicks). The design balances durability with comfortable, responsive key travel for everyday use, whether you’re navigating menus, typing a quick search, or switching cables during setup.
Best of all, there is no setup required. Simply insert two AAA batteries, and the remote should pair and be ready to control your Roku TV right away. This makes it a straightforward backup option for busy households that want to minimize friction during viewing time.
Wevove backs its products with responsive customer service. If you have questions about the remote and cover combination, support is available to help ensure you get the most from your replacement set.
Q: What is included in the kit?
A: Three replacement remotes and three protective covers in assorted colors.
Q: Do I need to program or configure the remotes?
A: No programming required; insert 2 AAA batteries and they pair automatically.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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