Description
xOverview
Veterinary Formula Clinical Care Ear Therapy is a gentle, alcohol-free ear cleaner designed for cats and dogs. Packaged in a 4 oz bottle, it offers a mildly scented, non-irritating solution that cleans and deodorizes the ear canal while supporting everyday ear care. Buildup, moisture, excessive hair growth, and allergies can contribute to a hospitable environment for bacteria and yeast to grow; this formula aims to make the ear canal less inviting to unwanted buildup while staying comfortable for your pet.
With simple everyday use, you can safely clean and dry your pet’s ears, helping maintain comfort and routine ear health. The product is formulated for pets over 12 weeks and is designed to be gentle enough for frequent use without burning or stinging. For best results, fill the ear canal with Ear Therapy, massage the base of the ear to help penetration, and let your pet shake its head before wiping the interior with a clean towel.
Key Benefits
- Gentle, alcohol-free formula suitable for sensitive ears.
- Daily maintenance to help remove buildup and reduce odors.
- Non-irritating, mildly scented solution safe for frequent use.
- Designed for dogs, cats, and small animals over 12 weeks old.
- Affordable, premium care option to support your pet’s ear health routine.
How to Use
- Fill the ear canal with Ear Therapy and massage the base of the ear to aid penetration.
- Allow your pet to shake its head to help loosen debris.
- Gently wipe the inner ear with a clean towel or cloth.
- Use as part of daily care or as directed by your veterinarian.
Tips for Best Results
- Use at room temperature for comfortable application.
- Store in a cool, dry place away from direct sun, below 86 F or 30 C.
- Follow directions and monitor for persistent odor, redness, or swelling—consult a vet if concerns persist.
- Keep bottle out of reach of pets and children.
What Makes It Different
- Alcohol-free and mildly scented for a comfortable, non-irritating experience.
- Formulated for daily care or routine maintenance in cats, dogs, and small animals over 12 weeks.
- High-quality care at an affordable price point to support ongoing ear health routines.
Note: This product is intended to support ear cleanliness and odor control as part of a broader ear health plan. If you suspect an ear infection or persistent symptoms, consult your veterinarian for a proper diagnosis and treatment plan.
FAQ
Q: Is Veterinary Formula Clinical Care Ear Therapy safe for daily use?
A: Yes, it’s alcohol-free and mild-scented, suitable for dogs and cats over 12 weeks; follow directions and consult a vet if concerns arise.
Q: Can Ear Therapy help with odor and itchiness in my pet's ears?
A: Regular use may help keep the ear canal cleaner and reduce scratching, but results vary per pet; persistent symptoms require veterinary advice.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed products
- Items showing signs of use, wear, dirt, or damage after delivery
- Perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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