Description
xFast, flexible access for the modern home
The Veise RZ07 reimagines front-door entry with seven capable ways to unlock, balancing speed, convenience, and security. Access can be granted in as little as 0.2 seconds using a fingerprint, while other options include a smartphone app, a web portal, fobs, codes, eKey sharing, or the traditional mechanical key. This blend supports busy households, short-term guests, and shared spaces without sacrificing control.
Key unlock methods at a glance include typically hands-free biometric entry, remote app controls, and short-lived access for visitors. This versatility helps you tailor entry to your routines and needs, whether you’re home, traveling, or coordinating with a property manager.
What you can manage in the app and web portal
The free Veise App and Web Portal provide a centralized way to supervise access. You can:
- Remotely generate and share eKeys with trusted people
- Grant one-time, permanent, scheduled, or recurring access
- Review who unlocked the door and when, from anywhere
Security you can feel confident about
The RZ07 features auto-lock and one-touch locking alongside privacy and passage modes for flexible daily use. The touchscreen keypad is designed with anti-peeping and anti-hacking features, and a low-battery alert helps prevent surprise lockouts.
Smart management for households and teams
With support for up to 50 fingerprints and 250+ codes, you can invite guests, house sitters, or team members while controlling who has access and when. Remote code sharing and status updates make it easier to coordinate access for multiple people without keys.
Smart home ready and easy to install
When paired with the Veise G2 gateway (sold separately), you can monitor the lock remotely, receive real-time access logs, and enable voice control with Alexa and Google Home. The lock fits most US standard left- or right-handed doors between 1-3/8" and 2" thick and installs with a screwdriver, making setup straightforward for DIY enthusiasts.
Warranty and support you can rely on
Veise backs the RZ07 with US-based lifetime support and a minimum two-year warranty, plus access to professional phone support during business hours and 24/7 email service for post-purchase help.
Final note
Before pairing the lock in the app, avoid changing the Master Password directly on the keypad and ensure the lock is activated to connect. If the app cannot locate the lock, a reset may be required.
FAQ
Q: What unlock methods does the Veise RZ07 offer?
A: Fingerprint, app, web portal, fobs, codes, eKey sharing, and a mechanical key for versatile access.
Q: Is installation easy on standard doors?
A: Yes—fits most US doors 1-3/8 to 2 inches thick and installs with a screwdriver.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed products
- Items showing signs of use, wear, dirt, or damage after delivery
- Perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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