




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For all items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at perlastore.ca@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The New Bee Bluetooth Earpiece V5.0 blends a lightweight, in-ear silicone design with a secure 360-degree adjustable ear hook, delivering a comfortable fit you can wear for extended periods. At roughly 12 grams, this headset sits discreetly in the ear and stays put even during active movements, which makes it a solid choice for drivers, commuters, or busy professionals who value steady wear without fatigue.
On calls, the device emphasizes clarity. A state-of-the-art noise-cancelling microphone focuses on your voice while minimizing surrounding chatter, helping your conversations feel more natural even in noisy environments. The result is a two-way call experience that sounds more focused for both sides, which can be especially helpful when you’re multitasking or on the road.
Comfort continues to shine with three additional ear tips in small, medium, and large. The combination of lightweight construction and a secure fit helps you forget you’re wearing it, so you can stay focused on the task at hand—whether you’re navigating a route, managing deliveries, or catching up on messages.
Battery life is designed to keep pace with demanding routines. Expect up to 24 hours of continuous talk time, about 22 hours of music playback, and an impressive 60 days of standby on a single charge. These figures offer flexibility for long shifts, travel days, and periods between recharges, without frequent interruptions.
Connectivity is built for real-world use. A stable CSR Bluetooth chipset supports fast pairing and auto-connection after the first setup, with the option to pair two devices at once. A practical 15-meter range makes it easier to switch between a phone and a GPS navigation app, or between calls and media, without constant re-pairing.
Everyday practicality is enhanced by a carrying case for safe transport, plus a one-click wake-up feature for quick access to your phone’s virtual assistant. This combination fosters hands-free operation and a smoother workflow when you’re on the go.
Key benefits at a glance include a lightweight design, flexible ear tips, clear two-way calls, long standby and talk times, dual-device support, and a handy case. Real-life use cases span driving with hands-free calls, following GPS audio, listening to music between calls, and staying connected across devices—all without promising guaranteed results. It’s about potential convenience you can explore based on your own needs.
In short, the New Bee Earpiece V5.0 is designed to be unobtrusive when worn, reliable in daily use, and adaptable to different devices and scenarios. It aims to support your routines with practical, user-focused features rather than speculative claims, letting you decide what works best for you.
Q: Is this headset compatible with iPhone and Android devices?
A: Yes. It pairs with iPhone, Android, Samsung, and most Bluetooth-enabled devices with auto-reconnect after the initial pairing.
Q: What’s included in the box?
A: The box includes the headset, USB cable, carrying case, extra wired earphone, three ear tips, ear hooks, and a user manual.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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