Description
xOverview
NeuHeils Silicone Foam Dressing with a Gentle Border pairs soft cushioning with reliable exudate management in a compact 3x3 inch format. Packaged as 20 dressings per box, each dressing includes a 1.8x1.8 inch absorbent pad and a latex-free silicone contact layer designed to be gentle on delicate skin.
The silicone border is engineered to minimize trauma during dressing changes while providing a comfortable barrier between the wound site and daily movement. While outcomes depend on individual circumstances, the combination of cushioning, high absorbency, and skin-friendly materials aims to support comfortable wear and consistent wound care routines.
Key benefits at a glance
- Latex-free, soft and comfortable for sensitive and aging skin
- High absorbency pad locks in moisture to protect surrounding skin
- Breathable, waterproof film helps maintain a moist wound environment during wear
- Gentle silicone border minimizes trauma during dressing changes and allows repositioning
- Suitable for bedsore, pressure ulcers, leg ulcers, diabetic ulcers, burns, and surgical wounds
Materials and design notes
The dressing uses a soft silicone contact layer without natural rubber latex. The 3x3 inch size fits common wound sites, while the absorbent pad works with the surrounding area to help manage moisture. The waterproof film provides a protective barrier without sacrificing breathability, supporting user comfort in daily wear.
Real-life use scenarios
In day-to-day activities, the dressing stays in place during movement and light bathing, offering a calm, cushioned surface over the wound. The waterproof layer helps keep the surface dry in damp environments, and the repositionable border reduces the need for repeated removal. People with sensitive or aging skin may especially appreciate the latex-free construction and gentle contact layer.
How to apply and care for your dressing
- Ensure the skin around the wound is clean and dry before application
- Center the 3x3 dressing over the wound with the 1.8x1.8 pad aligned for protection
- Press firmly to secure, avoiding stretching the dressing during placement
- Change as directed by care guidelines, monitoring for signs of irritation
For those managing chronic wounds or sensitive skin, this dressing can be part of a practical routine that emphasizes comfort and consistent care, without promising guarantees.
FAQ
Q: What size and packaging does NeuHeils silicone foam dressing come in?
A: Each box contains 20 packs; each dressing is 3x3 inches with a 1.8x1.8 inch absorbent pad.
Q: What conditions or wound types is this dressing suitable for?
A: Designed for bedsore, pressure ulcers, leg ulcers, burns, and surgical wounds, with a gentle border to reduce trauma during dressing changes.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed products
- Items showing signs of use, wear, dirt, or damage after delivery
- Perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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