Description
xGentle cradle cap care for newborns
Mustela Cradle Cap Cream offers a light, non-greasy feel that glides onto delicate baby skin. With 95% plant-based ingredients, the fragrance-free formula supports mild soothing while targeting visible flakes and uneven texture on the scalp and face.
The core ingredients include Borage Oil, known for helping reduce redness and soften rough skin, and Avocado Perseose, which helps balance surface oils and contributes to the appearance of a calmer scalp. The cream is fragrance-free, paraben-free, phthalate-free, and phenoxyethanol-free, making it a careful choice for newborns and their caregivers. Mustela emphasizes safety, with formulations developed alongside healthcare professionals and tested for use from birth.
- Hypoallergenic formulation with high skin tolerability
- Fragrance-free design minimizes potential irritants
- Plant-based, 95% natural ingredients for gentle care
- Clinically and dermatologically tested for safety from birth
How to use
For best results, apply a small amount to the affected areas of the scalp or face before bedtime. Massage gently to help the cream absorb, then leave on overnight. The next morning, rinse with Mustela Foam Shampoo or Foam Shampoo for Newborns.
For enhanced care, use in combination with a cradle cap brush to help lift flakes and smooth rough patches. This routine supports ongoing care and comfort as your baby grows.
- Apply before bed and leave on overnight
- Rinse in the morning with Mustela Foam Shampoo
- Pair with a cradle cap brush for added exfoliation
Why caregivers choose Mustela
Designed for newborns and infants showing cradle cap signs, this cream aims to reduce visible flakes and support comfortable skin without harsh additives. Parents may notice a calmer scalp and smoother texture over time.
Mustela states that the Cradle Cap Cream is backed by scientific research and developed with healthcare professionals, with safety tested under pediatric and dermatological control. The product is hypoallergenic and formulated to minimize the risk of allergic reactions.
Since its founding, Mustela has focused on skincare for babies and mothers-to-be, translating decades of expertise into safe, fragrance-free care for sensitive skin. This cradle cap cream reflects that commitment to natural ingredients and mindful care from birth onward.
FAQ
Q: What makes Mustela Cradle Cap Cream suitable for newborns?
A: Fragrance-free, hypoallergenic, and 95% plant-based, designed to support gentle scalp care from birth.
Q: How do I use Mustela Cradle Cap Cream for best results?
A: Apply to the affected area before bed, leave on overnight, rinse in the morning, and pair with the cradle cap brush.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed products
- Items showing signs of use, wear, dirt, or damage after delivery
- Perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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