




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For all items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at perlastore.ca@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Hoover Prime Professional Carpet Cleaner Solution comes in a 50 oz bottle and features a 7X concentrated formula designed to tackle deeply embedded dirt and set-in stains in high-traffic areas. Infused with a refreshing Ocean Breeze scent, it aims to leave rooms smelling clean while you work. This isn't a guarantee, but many users find the combination helpful for a noticeable refresh after cleaning sessions.
Key benefits at a glance:
For a truly whole-home clean, pair this solution with a Hoover carpet cleaner machine. The product integrates with Hoover’s ONEPWR cordless systems or the SmartWash+ for automated cleaning workflows, offering flexible options depending on your setup. Hoover’s experience dates back to 1908, and the line now spans uprights, canisters, deep cleaners, and hard floor solutions—all designed to help you tackle dirt from floor to ceiling.
This solution is formulated for carpeted areas and can also support upholstery cleaning when needed. It’s suitable for carpets, area rugs, stairs, and other fabric-covered surfaces where dirt tends to accumulate. The goal is to provide a strong cleaning performance while supporting a home environment aligned with modern safety expectations.
Usage notes: For best results, follow the pairing guidance with a Hoover carpet cleaner machine. Depending on your model, you can opt into cordless ONEPWR technology for movement flexibility or rely on SmartWash+ for automated, guided cleaning. This approach helps you balance effort with coverage while keeping the experience friction-free.
The formula is designed to avoid common harsh chemicals found in some cleaners, helping you maintain a safer cleaning routine for everyday spaces. The Ocean Breeze scent adds a sensory cue of freshness without overpowering the room, which may appeal to those seeking a more pleasant cleaning experience. While fragrance can enhance the feel of a space, the primary focus remains on cleaning performance and perceptible cleanliness.
If you’re shopping for a high-performance cleaner that balances potency with coverage, this solution aims to deliver on both fronts. It’s positioned as a robust option for tough stains and large-area cleaning sessions, with flexible pairing options to adapt to your machine setup. It’s wise to assess your specific cleaning needs and space layout to determine whether the 50 oz bottle aligns with your home care routine.
Q: What surfaces can I use Hoover Prime Professional Carpet Cleaner Solution on?
A: Suitable for carpet, rugs, stairs, and upholstery; pair with a Hoover cleaner for best results.
Q: Is Hoover Prime Professional safe for homes with kids and pets?
A: Phosphate-free, phthalate-free, and paraben-free formula to help maintain a safer home environment.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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