




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For all items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at perlastore.ca@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Le spray hydrocortisone de Chew + Heal Labs est pensé pour accompagner les chiens lorsque la peau présente des irritations, des démangeaisons ou de petites éruptions. Sa formulation associe hydrocortisone et pramoxine pour une action locale ciblée, sans promettre des résultats garantis. Il s’insère facilement dans une routine de soins quotidienne et peut être utilisé sur toutes les races et tailles de chiens, selon les besoins individuels de votre compagnon.
La combinaison d hydrocortisone et d pramoxine peut apporter un soulagement local des démangeaisons et des inconforts mineurs. L hydrocortisone est reconnue pour son effet anti-de9mangeaisons, tandis que la pramoxine peut apporter un apaisement temporaire lors du contact avec la peau irritée. Cela peut se9dapter à des situations courantes comme des démangeaisons saisonnie8res, des piqfcres de9tectables lors de9s promenades ou de petites irritations cutane9es dues e0 des irritants mineurs. Ces avantages potentiels sont présente9s comme des possibilite9s, sans garanties, et toujours 00 suivre les conseils de9ploye9s par votre vétérinaire.
Ce produit ne9cessite un avis professionnel si les signes s00 aggravent ou persistent. Il peut eatre envisage9 comme aide supple9mentaire dans une routine de soins cutane9s pour chiens, sans remplacer une consultation si ne9cessaire.
En bref, ce spray hydrocortisone vous offre une option pratique et mesure9e pour prendre soin des zones cutane9es sensibles de votre chien, tout en restant attentif aux signaux de votre animal et e0 la recommandation de votre ve9te9rinaire.
Q: Comment utiliser ce spray hydrocortisone pour chiens ?
A: Vaporisez sur les zones concernées et massez jusqu'à absorption; n'utilisez pas plus de 3 fois par jour et suivez les conseils de votre vétérinaire.
Q: Convient-il à tous les chiens ?
A: Oui, adapté à toutes les races et tailles; bouteille pratique de 118 ml et fabrication aux États-Unis.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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