




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For all items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at perlastore.ca@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The BATFOX bike helmet is engineered for mountain biking, delivering a blend of solid protection and everyday comfort. Designed to handle everything from fast fire-road climbs to flowy singletrack, this helmet aims to support your ride with a secure fit and thoughtful detailing. While it won’t promise specific results, it presents possibilities for a smoother, more focused ride as you explore new terrain.
Protection you can feel: a durable polycarbonate outer shell is fused with an impact-absorbing EPS foam liner. The combination is built to balance rugged durability with lightness, helping you stay comfortable over long sessions while you concentrate on the line ahead. This setup is designed to help absorb energies from bumps and small slips without weighing you down.
Ventilation matters when you’re pushing through climbs or cruising on warm days. The helmet features 18 strategically placed vents with internal channeling. Expect air to move through the crown as you ride, helping you stay cooler and more comfortable while you navigate varying speeds and terrain.
Ready for all-weather and sun: a large visor provides protection from sun glare and debris, helping you keep your focus forward. The visor also adds a touch of style while maintaining a low-profile silhouette that won’t snag on branches or leaves during off-road excursions.
Maintenance is simple with washable, removable padding and a removable chin pad. These features let you keep the interior fresh ride after ride. An integrated fit system keeps setup straightforward, so you can quickly dial in a snug, secure feel when you’re about to roll out for the next trail.
The BATFOX helmet comes in three sizes with an adjustable dial to customize the fit. This approach helps you find a comfortable, secure feel across different head measurements, making it suitable for men, women, and youth riders alike. The size ranges are designed to accommodate a wide array of head shapes, so you can focus on the ride rather than the gear.
Whether you’re carving smooth dirt roads, tackling rocky descents, or just enjoying weekend rides, the BATFOX helmet is designed to be a reliable companion. Consider it as a piece of gear that may contribute to a more confident ride, with fit and comfort tailored to your activity level and terrain.
Q: What sizes does the BATFOX bike helmet come in?
A: Three sizes are available: M 54–57 cm, L 58–61 cm, XL 61–63 cm; a dial-fit system lets you quickly adjust for a secure feel.
Q: Is this helmet certified for safety standards?
A: Yes, it complies with U.S. CPSC and EU CE safety standards for bicycle helmets.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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