Description
xVersatile skincare in one jar
Aquaphor Healing Ointment Advanced Therapy Skin Protectant is a multi purpose solution designed for dry, compromised skin and everyday skin needs. Housed in a 14 ounce jar, it sits ready for home routines, travel touch ups, and busy days when skin comfort matters. While it is not a cure, many users find value in its ability to soothe, protect, and hydrate with a single, dependable product.
How it works and what to expect
Unlike lotions, this ointment forms a soft, breathable layer on the surface of the skin. The barrier helps retain moisture while still allowing oxygen and excess fluids to pass, which many people associate with a calm, comfortable feeling after application. The texture is rich without being heavy, and it can be used in small amounts across large areas for everyday skin support.
- One essential solution for multiple skin needs, including dry skin, minor irritations, and lip comfort
- Specifically designed for dry, compromised skin and clinically noted to help restore a smooth appearance
- Can replace several products in a routine, such as a lip moisturizer or foot cream
- Creates a protective barrier that supports a favorable healing environment without sealing off the skin
- Conveniently sized 14 ounce jar for easy storage at home or on the go
- Award credibility: recognized for quality with consumer awards
Real life uses and everyday benefits
In daily life you might reach for Aquaphor to help with dry, cracked skin on hands, feet, elbows, or heels. It can be used after grooming or exposure to wind and cold to help maintain comfort. The ointment’s protective layer may also help with minor wounds or irritations, offering a soothing, hydrating touch when you need it most. Think of it as a dependable, multi purpose product that can be part of a simple skincare routine without requiring a drawer full of products.
- Dry, cracked skin on hands, feet, elbows, or lips
- Replacement for several products such as a lip balm or foot cream
- Protection from wind, cold, and everyday irritants
- Support for minor wounds or skin irritations with a soothing barrier
Key ingredients and safety note
Formulated with Petrolatum as a skin protectant, along with Provitamin B5, Bisabolol, Glycerin, and Lanolin Alcohol, this ointment is designed to guard, soothe, and hydrate without compromising skin safety. Always use as directed and avoid contact with eyes. The formulation is intended for dry or compromised skin and is suitable for a range of everyday conditions.
- Petrolatum
- Provitamin B5
- Bisabolol
- Glycerin
- Lanolin Alcohol
Usage tips
A little goes a long way. Apply a thin layer to clean, dry skin as needed. The ointment is well suited for targeted areas like hands, feet, lips, cuticles, and minor irritations, and it can be part of a nighttime routine or daytime touch up. For best results, start with a small amount and adjust as you see fit.
FAQ
Q: What skin concerns is Aquaphor Healing Ointment designed for?
A: Designed for dry, cracked skin and minor irritations, it forms a protective barrier and provides soothing hydration.
Q: How do I use Aquaphor Healing Ointment for best results?
A: Apply to clean, dry skin as needed; a thin layer can seal in moisture on hands, feet, lips, or wounds.
Shipping & Return
xReturn Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Used or installed products
- Items showing signs of use, wear, dirt, or damage after delivery
- Perishable goods
- Products returned without original packaging, parts, manuals, or accessories
- Assembled furniture or products damaged during customer assembly
- Customized or personalized items
- Hazardous materials or flammable liquids
- Sale or clearance items
- Gift cards
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
SHIPPING RATES
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
- Check with neighbors or building management
- Verify the shipping address used during checkout
- Contact your local delivery office
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
INTERNATIONAL SHIPPING
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
CONTACT
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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