




We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For all items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at perlastore.ca@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Discover a thoughtful baby monitoring solution from AnKeKe that prioritizes privacy and simple, reliable use. The system operates on a closed-loop 2.4GHz FHSS connection, so there is no dependence on Wi‑Fi, apps, cloud services, or internet access. This design helps minimize potential exposure while keeping a steady, private link to your little one. With a remarkable range of up to 1000 feet, you can monitor from multiple rooms without losing sight of what matters most.
Crystal-clear viewing and flexible positioning a bright 5.0-inch 720p display lets you see details clearly even from a distance. Combine that with 4x digital zoom and a remote control that offers 355° pan and 95° tilt to check on baby from virtually any angle. The combination of a sizable screen and wide range of motion helps you stay in the loop as your baby moves through naps and playtime.
Practical features for daily routines The monitor includes a reliable two-way talk function so you can soothe or communicate with your baby without entering the room. A feeding alarm, eight lullabies, and mounting options for desktop or wall use support various feeding and sleep routines. If you ever add a second camera, expansion is supported to broaden coverage as your family grows.
Gentle night checks and smart wake behavior Infrared night vision provides a clear grayscale image in darkness without disruptive glow, helping your baby sleep undisturbed. The VOX feature intelligently wakes the screen when sound or motion is detected, or you can wake it manually with the power button. This smarter standby can help conserve battery life while staying responsive when needed. Expect long-lasting use with up to 100 hours in ultra-long standby according to usage patterns.
All-in-one support and peace of mind AnKeKe backs this monitor with 30-day returns for any reason, a 2-year warranty, and around-the-clock customer support. While the product aims to be a helpful daily helper, it is designed to be a practical tool rather than a guaranteed outcome, allowing you to evaluate what works best for your family’s rhythms.
Plug-and-play setup keeps things straightforward: the system ships factory-paired and ready to connect, minimizing setup steps so you can focus on the moment with your baby. The combination of privacy, clarity, and practical features makes this monitor a versatile choice for new parents and caregivers who value a calm, reliable monitoring routine.
Q: Does this monitor require Wi-Fi or an app?
A: No. It uses a closed-loop 2.4GHz FHSS connection, so Wi-Fi or cloud access isn’t required.
Q: Can I use more than one camera with this system?
A: Yes, dual camera expandability is supported to broaden coverage.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Perla Store items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging, tags, manuals, parts, and accessories included. Items that show signs of use, installation, wear, assembly, or damage caused after delivery cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at perlastore.ca@gmail.com
All approved returns must be sent to the following address:
Perla Store – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at perlastore.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, broken, missing parts, or arrives in poor condition. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect), Perla Store will cover the return shipping cost.
Exceptions / Non-Returnable Items
The following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unused items that arrived damaged, defective, or incorrect. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, items must still be unused, in original condition, and in their original packaging with all included parts and accessories.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at perlastore.ca@gmail.com
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Perla Store ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Perla Store is not responsible for carrier delays, service interruptions, or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Perla Store is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
If your order arrives damaged, please contact us immediately at perlastore.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
At this time, Perla Store ships only within Canada. International shipping options may become available in the future.
If you have any questions regarding shipping, please contact us at: perlastore.ca@gmail.com
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